Océ offers you support to get the best out of your product, by providing you with access to services such as its knowledge database: the Océ Knowledge Base.
The Océ Knowledge Base offers you:
Professional knowledge available via your keyboard
Availability of knowledge at any time of the day: 24 hours a day, 7 days a week
No passwords in order to simplify access
Worldwide availability via the Internet
The advantages at a glance:
Available 24 hours a day, 7 days a week
Accessible via the Océ website
The right information is always within reach, wherever you are
Highly reliable information
Quick professional service
Use of your own wording
Very easy to find what you're looking for
Feedback is possible
The Océ Knowledge Base is accessible via the support section of the Océ website. The Océ Knowledge Base can also be accessed via the support tabs which you can find in each product.
Océ is known for its reliable, innovative products and its excellent service. The Océ Knowledge Base increases the speed and quality of this service. This immediately allows you to use your Océ products more efficiently.
What is the Océ Knowledge Base?
The Océ Knowledge Base is a knowledge management system which simplifies the use and maintenance of your Océ products. Information is constantly fed into the database by Océ specialists worldwide and it is always accessible, both for Océ service desk employees and Océ customers.
How does the system work?
Specialists who work with Océ machines on a daily basis feed information into the system. A customer seeking support via the Océ Knowledge Base search engine immediately gets an answer to his or her question. In the unlikely event that there is no answer, the customer can contact the help desk. The final solution is then added to the Océ Knowledge Base, so that the information is available to everyone.
How reliable is the Océ Knowledge Base?
The Océ Knowledge Base is highly reliable. The user-related information which the service organization specialists save in the Océ Knowledge Base is tested at three levels and if necessary, completed and enhanced. New questions lead to new information in the Océ Knowledge Base, so as a customer, by asking a question you are actually helping us to expand the database. This means that the Océ Knowledge Base is a 'living and growing' system.
A customer-focused system
The Océ Knowledge Base focuses on the customer. The customer does not need to have any specific technical knowledge in order to find information quickly. The search engine works on the basis of several simple customer-focused descriptions for each subject. After all, more than one road leads to Rome. This makes it very easy to find the right information.